Monday, November 13, 2017

Courtesy During The Technology-supported Communication

Mobilephone has eased both verbal and written communications with other people. But it seems that in this era of modern technology, many people has forgotten the courtesy and often make mistakes in the field of communication.

Here are most recurring phone/Whatsapp conversations happening to me on any regular day. These could be annoying, but I found them quite funny and entertaining due to the exact similar communication patterns.

Wrong Name
Situation: Even though I have left the journalism world more than four years ago, my email inbox is  still receiving invitations for press events. Some even reach out through my mobilephone, but they got my name wrong...

#1 Misspelled Name
PR person of a company/brand: Hello, Mbak Tofa. This is so-and-so from so-and-so company. We'd like to invite you to...
Me: (cutting him/her quickly) My name is not Tofa. You must be dialing/contacting the wrong number.
PR: Oh, I'm so sorry.

I know it's just one letter wrong, but everyone should check and recheck names before placing a phonecall/text message.

#2 Totally Different Name
PR person of a company/brand: Hello, Mbak Aulia. This is so-and-so from so-and-so company. We'd like to invite you to...
Me: (cutting him/her quickly) I'm not Aulia. Sorry, wrong number.
PR: Oh, I am sorry for this mistake. But you're working for TJaP, right? (Note from the editor: please note that the PR didn't ask my name)
Me: I resigned in 2013.
PR: Can you share with us the name of your replacement? (Note from the editor: Why would I give it to someone who does not even care to ask my name?)
Me: I'm sorry, I don't know. I've heard that the person has resigned too. You can call the office, if you like.
PR: Are you still working in a media company, Mbak? (Note from the editor: Even if I am still working in the media, I don't think I'd like to come to an event that is handled by people who still haven't asked my name)
Me: No, I'm now working in a non profit sector.
PR: Ok, thank you, Mbak.

Guess what? The very same PR person has messaged me again several times after that, starting the conversation with the very same opening line and wrong name. I am seriously questioning the quality of the company now. Who the hell is Aulia and why is that name put under my mobilephone number?

Wrong Time To Call
Situation: I totally understand that some professions require them to phone other people. But there are also people who need concentration during work, and a phonecall is just the ingredient to ruin it.
Telemarketer: Hello, Ibu. We're from Bank ABC and we'd like to inform you on our latest...
Me: I'm sorry, I'm still at work. Can you call again at 12 pm, during lunch time?
Telemarketer: Oh, alright.
And then at 2 pm, my phone rang...
Telemarketer: Hello, Ibu. We're from Bank ABC...
Me: (cutting him/her quickly) I told you to call at 12 pm, right?
Telemarketer: Errr yes, I could not call you at that moment.
Me: Then I could not receive this phone call, I'm already back at work.

Wrong Attitude
Situation: When a person is being pushy, you just know that you should end the conversation then and there.
Telemarketer: Hello, Ibu. We're from Bank ABC and we'd like to inform you on our non-collateral loans.
Me: I'm sorry, but I'm not interested.
Telemarketer: How do you know that you don't need it? I haven't even explained it (in an angry tone)
Me: I just knew it. Ok, thanks for calling, good bye.

What are your pet peeves in daily communication's mishaps?

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